Pre-order and delivery.

Current pre-order waves.

An estimated dispatch date is when we expect to begin handing orders to our Australian delivery partners. It is not a guaranteed delivery date. Delivery time begins after dispatch and depends on location, carrier capacity and access to the address.

The SIDIZ range is produced across Korea and Vietnam. RINGO and T20 are produced in Vietnam. We coordinate production and freight across the range, with Wave 1 orders expected to leave our Australian warehouse in batches from early November 2026. Dispatch timing is an estimate, not a guaranteed delivery date.

Payment and allocation.

Pre-orders are paid in full at checkout. If you use a third-party payment or buy-now-pay-later service, that provider's payment schedule may begin before dispatch.

Prices shown to Australian consumers include GST. Delivery options and any charges are shown before payment. Remote or restricted locations may require a separate quote.

Your paid order reserves the confirmed allocation for the model, option and colour selected. Adding an item to the cart does not reserve it. We may close an option before the wave ends if its confirmed allocation sells out, and we will not substitute a different model, colour or specification without your agreement.

Order updates and delays.

We email when the order and allocation are confirmed, when a meaningful change affects expected dispatch timing, and when the order leaves our Australian warehouse with tracking available.

International freight, ports, customs and local carrier conditions can change. If expected dispatch timing moves, we will contact affected customers promptly with the reason, a revised estimate and the options available. If you do not accept a material delay, you may cancel the affected item for a full refund. No restocking charge applies to that delay cancellation.

Changing or cancelling a pre-order.

Before warehouse picking and packing begins: You may cancel your pre-order for a 100% refund, subject to any clearly disclosed configurable or special-order restriction. Contact support@sidiz.au as soon as possible.

Configurable or special-order products may not be eligible for change-of-mind cancellation or return after their specification is released to production. Any such restriction is shown clearly before payment. This does not limit rights under the Australian Consumer Law.

After picking and packing begins, before carrier collection: Contact our team as soon as possible. We will check whether your order can still be changed or cancelled, but cancellation is not guaranteed at this stage.

After carrier collection: Delivery starts when the carrier collects your order from our Australian warehouse. Change-of-mind return freight costs apply from this point, including while the order is in transit. The published Return Policy applies: original delivery costs are not refunded and a restocking charge equal to 30% of the product price applies. These change-of-mind conditions do not limit your Australian Consumer Law rights for faulty or misdescribed products.

Separate orders are recommended for in-stock and pre-order items. A mixed order may be held until every item is ready unless split delivery is confirmed with our team. Any additional delivery charge is agreed before it is applied.

Delivery service.

Unless the product page or a written quote states otherwise, delivery is to the ground floor or front door with reasonable access. Standard delivery does not include carrying upstairs, placement, unpacking, assembly, installation or packaging removal.

Most products are supplied flat-packed. The product page states what is included and provides an assembly guide where available. Contact us before ordering if access or assembly needs a separate quote.

Returns, faults and your rights.

The published SIDIZ Australia Return Policy applies to change-of-mind returns for clearance and pre-order products unless a product page states an approved exception. This is separate from the pre-order cancellation stages above. Under the current change-of-mind policy, a request must be made within 30 days of delivery and the item must be unused, unassembled, undamaged, as sold and in its original packaging. Return freight costs apply, original delivery costs are not refunded and a restocking charge equal to 30% of the product price applies.

Clearance pricing and pre-order status do not reduce consumer rights. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. A restocking charge does not apply to a remedy for a product that fails to meet the consumer guarantees.

If delivery is damaged, does not match the order or appears faulty, keep the packaging where practical, take clear photographs and contact us promptly with the order number. We will assess the issue and explain the next step.

Contact SIDIZ Australia.

11 Ferndell Street, South Granville NSW 2142
support@sidiz.au
Monday to Thursday, 9:00 am-5:00 pm AEST
Friday, 9:00 am-2:00 pm AEST
Closed weekends and public holidays