FAQ

Start with your height, preferred seat depth, desk clearance and the adjustments you use most. Use Compare models to compare available specifications, then check the exact option on the product page. Fit is personal. Ask SIDIZ Australia about your setup or confirm a showroom appointment before visiting.

Visit the User Guides page for available videos and PDF manuals. Match the guide to the exact model printed on your product label before assembly or adjustment.

Check Easy Repair parts for replacement components. Availability and compatibility depend on the exact model, generation and component. If unsure, send the model label, purchase details and photographs through the contact form before ordering. Do not fit an unapproved part.

Showroom visits at South Granville are available by appointment. Contact the Australian team before travelling so the opening time and the model you want to try can be confirmed.

Check the delivery information for your selected product and option before ordering. In-stock items and pre-orders have different dispatch arrangements. Dispatch is when the order leaves the warehouse; arrival then depends on your postcode and the carrier. See in-stock delivery guidance or pre-order dispatch and delivery information for the applicable details.

Products marked PRE-ORDER are reservations against an incoming allocation, not stock ready to leave the warehouse. Check the selected option, current allocation and estimated delivery to you on the product page and in the cart. Read how pre-order delivery works, including the guidance for ordering in-stock and pre-order items together.

Cancellation terms depend on the fulfilment stage. Read cancellation stages and return costs before ordering, including the picking and packing cut-off, carrier collection and special-order exclusions. For an existing order, contact SIDIZ Australia with your order number before arranging a return.

Tracking or delivery updates are sent when available from the carrier. If an order is outside the estimated window, contact us with your order number so the team can investigate.

Large furniture cannot be delivered to PO boxes. Some remote or restricted locations may be unavailable or require a separate arrangement. Confirm your postcode with SIDIZ Australia before ordering when access is uncertain.

Yes. Use the commercial project enquiry page with the project location, products or chair types, quantities, stage and required timing. Availability, scope and commercial terms are confirmed individually. Retail and distribution applications use a separate page.

SIDIZ Australia publishes a 30-day change-of-mind return process, subject to eligibility, condition, packaging, return costs and any stated restocking charge. Contact us before returning anything and read the full Return Policy.

Stop using the chair if continued use could be unsafe. Contact us promptly with your order number, model, serial or product label details, photographs and a description of the issue. Your rights under the Australian Consumer Law apply independently of any change-of-mind policy.

Keep the original packaging until you have inspected and tested the product. Change-of-mind returns require the product and packaging to meet the published return conditions.

SIDIZ Australia currently publishes a five-year limited warranty unless a different period is specified for the product or component. Coverage, exclusions, proof-of-purchase requirements and the claim process are set out in the Warranty Policy.

No. The manufacturer warranty is additional to consumer guarantees that may apply automatically under the Australian Consumer Law. Those rights cannot be excluded by the warranty.

Provide proof of purchase, the product model, serial or label details, your delivery address, photographs or video of the issue and a clear description of what happened. SIDIZ may request further information or inspection before confirming a remedy.

Use a soft cloth and follow the care instructions for the selected upholstery and frame. Avoid abrasive cleaners, soaking mesh or fabric, and applying chemicals to moving components unless the product guide specifically permits it.

Only perform assembly and adjustments described in the supplied guide. Contact SIDIZ Australia before replacing structural, gas-lift, tilt or electrical components. Unapproved modification can create a safety risk and may affect warranty coverage.