Support
Service FAQ
Australian delivery, returns, warranty, payment and showroom information.
Orders and delivery.
Where does SIDIZ Australia deliver?
Delivery availability and charges are confirmed at checkout or during a business quotation. Remote or restricted-access locations may require additional arrangements.
How can I check a delivery estimate?
Review the estimate on the product page and order confirmation. For an existing order, send the order number through the contact page so the local team can check the latest status.
Where can I check pre-order timing and cancellation conditions?
The product page and cart show the current allocation information. Read the pre-order and delivery terms for estimated dispatch, mixed orders, and the cancellation and return conditions that apply at each fulfilment stage.
What should I do if a carton arrives damaged?
Photograph the outer carton, shipping label, internal packaging and affected product before disposal or assembly. Contact SIDIZ Australia promptly with your order number and the images.
Returns, warranty and payment.
Can I return a change-of-mind purchase?
Eligibility, timing, condition requirements and the retained restocking fee are set out in the published Return Policy. Your rights for faulty or misdescribed goods under Australian Consumer Law are separate.
Does the warranty replace Australian Consumer Law?
No. The published limited warranty is additional to rights and remedies that may apply under Australian Consumer Law.
Can I inspect chairs before buying?
Showroom visits at 11 Ferndell Street, South Granville NSW 2142 are available by appointment. Contact us before travelling so the team can confirm the models available to try.
How do commercial or bulk orders work?
Start with the Commercial Project Enquiry page for workplace, education or shared-space projects. Product configuration, quantities, availability, pricing, delivery and services are confirmed in a written quotation. Retail and distribution applications use a separate path.