Support
Repair Support
Start a product assessment with the information our Australian support team needs.
How Australian repair support works.
- 01Send details
Model, SKU, order information and a clear issue description.
- 02Share evidence
Photos or video may be requested after the case is opened.
- 03Assessment
We assess warranty, ACL, parts and service options.
- 04Resolution
The appropriate remedy, part or next service step is confirmed.
Do not disassemble gas lifts or structural mechanisms unless a SIDIZ guide or the support team specifically instructs you to do so.